About Us

Independent Multi-line Insurance Services Provider

From our home office in Lexington, SC, we handle claims in South Carolina, North Carolina and Georgia.

The mission of Carolina Claims Services is to provide quality claims service, which is technically correct, in a timely manner at a reasonable rate. We market our services to insurance companies, managing general agents, municipalities, self-insureds, defense attorneys and third-party administrators. We feel there is a need for an independent claims service with prior company experience that understands customer obsession, quality, loss expense control and severity control. Our staff knows how to deliver prompt, accurate reporting with all these things in mind.

We understand the importance controlling allocated loss adjustment expenses. We know it’s important to our clients to control loss severity, and we prioritize this by utilizing proactive claims management on all claims and assignments we handle.

Our staff has the experience to handle all your claims needs. We have extensive experience on the insurance company side of the claims business. With the members of our team averaging over 20 years of experience in the insurance industry, we are well trained in the handling of property and casualty claims.

While we handle claims across three states, all adjusters have defined territories, and our centralized dispatch system allows us to respond to our clients’ needs swiftly, thus eliminating unnecessary contact problems with insureds and claimants.

Meet Our Team

Ernie Shealy

Director


Ernie joined Carolina Claims Services in July 2019 and has 21 years of experience in the insurance industry. Ernie is the president of Catastrophe Specialist, Inc., where he oversees their general operations in conjunction with the other members of management. Ernie has worked in several different areas of the insurance industry and brings a diverse background to Carolina Claims Services.

Ernie graduated from the University of South Carolina in 1997 and immediately began working in the insurance industry. After a short stint in the risk management and underwriting audit field, he went to work in claims with a Fortune 500 company where he would work for 12 years in various roles from adjuster, senior adjuster, claims examiner, supervisor, and claims branch manager. After leaving the insurance company side of the business, he spent time as a general manager for a daily/catastrophe adjusting company as well as a property and casualty agency manager for an independent insurance agency.

Missy Grey

Operations Manager


Missy joined Carolina Claims Services in July 2019. She started her career in the insurance industry in 1994 and began working as an adjuster handling property and liability claims for a Fortune 500 company in 1995. For 15 years, Missy managed the daily operations at a market research company.

Missy graduated Cum Laude from the University of South Carolina in 1995 with a Bachelor’s of Science Degree in Business Administration, and she also earned an Associate Degree in Computer Science from Limestone College in 2019.

Jennifer Mount

Office Support


Jennifer has been with Carolina Claims Services since our company opened. She is responsible for all aspects of office support and administration as well as quality control and file review.

Glynn Goforth

Adjuster


Glynn handles property claims for us. He has over 35 years of experience in property claims. Our staff utilizes his knowledge to assist them when handling claims. Glynn has extensive knowledge in handling all types of property claims, including commercial and residential fire losses, large water claims and contents claims among others. Prior to joining Carolina Claims Services, Glynn was the South Carolina Staff Manager for Independent Fire Insurance Company. Glynn served our nation during the Vietnam War as a member of the US Air Force.

Ernest J. King

Large Loss Adjuster


Ernie serves as our large loss specialist, annually handling numerous claims in excess of seven figures. He handles complex claims throughout the state of South Carolina. He has over 30 years of experience in property claims and utilizes both his extensive technical skills and his superior people skills to deliver a quality product to our clients. Ernie is on the speed-dial of many of our clients’ phone systems. Prior to becoming a partner with Carolina Claims Services, Ernie was a staff adjuster with Independent Fire Insurance Company.

Scott Clayton

Adjuster


Scott has over 25 years of experience in the field of business development as well as several years of claims handling experience. He previously served as Southeast Regional Vice-President of the National Association of Independent Adjusters. He has served on the Nominating Committee for the National Association of Independent Adjusters, the Conference Site Selection Committee. and the Vision and National Advisory Committees of the NAIIA. Scott is a Member of the South Carolina Claims Management Association and is a Past-President of the South Carolina Claims Association as well as the Columbia Claims Association.